12- Asking for help

We’d like to show you at least two ways that you can get help in the classroom. The first is that there is a help desk phone mounted n the side of the podium, and their location is clearly labelled. These phones are connected directly to our offices, and there is no need to dial anything.

  • If you need help and call us on the help phone, please be prepared to take the time to work with us to diagnose and fix the problem. We are a very small department, spread out across the entire campus. Most problems we can fix remotely, but we need your time and attention to fully diagnose the problem. We do not have any students workers who can easily run over to assist in person. If we cannot fix the problem remotely, we will come to the room, but be prepared that it may take a while for us to walk to your classroom.
  • On our touch panels, we also have a built in resource that provides all the most common audio/video issues you may encounter when hooking your device to our AV System.
  • All you have to do is press the “ Touch here for Device Settings Help Button.” This will take you to a page that will give you the URL or a QR Code to our troubleshooting webpage.
  • ______Describe how to use the collapsible panels_________________

 

ROOM: Ag Hall 125   RECORD LAYOUT: Same Size  INPUT: HDMI CAMERA ANGLE: Podium

To advance with the tutorial, press the Touch here for Device Settings Help