Welcome to Classroom Media Support!
This site serves as a resource for UW Madison instructors who use the General Assignment Classrooms with Instructional Technology. The rooms included here are General Assignment Classrooms, meaning they are scheduled by Curricular Services (262-6345) but they are managed by the FP&M Space Management Office. There are many other Instructional Technology classrooms on campus that are departmentally controlled and are not included here or supported by the Classroom Media Support team. For a list of supported classrooms, visit the Classroom Attributes section.
Lecture Capture Live Streaming
We have recently improved the lag time for Live Streaming from our systems. Unfortunately this has had an unintended consequence of buffering problems for viewers using Google Chrome or other web browsers in watching Live Streams. We recommend any viewer of the Live Streams to use the web browser Firefox ( https://www.mozilla.org/en-US/firefox/new/ )
If the viewer is using a Apple laptop or Desktop we have found Safari to have comparably good results.
HDCP blocking Lecture Capture Video
When you are starting a Lecture Capture in one of our classrooms, please check the Touch Panel preview window to make sure your laptop image is being registered in the Lecture Capture System. If it isn’t and you see a dark or amber colored square where your laptop image should be, it may be that High-Bandwidth Digital Copyright Protection (HDCP) is blocking your image from being recorded. Although your laptop image is likely still projecting through the projector, if you don’t see it on the Lecture Capture preview, the image is not recoverable after the fact.
If this is happening, please call us on the Help Desk Phone on the podium, there may be a live system configuration change an AV Engineer can make to relieve the issue.
Apple Brand Adapters
If you are using an Apple Laptop connected through the Digital HDMI connection for our systems, we only recommend using an Apple brand adapter to your the specific video output of your laptop. There have been prevalent problems with off-brand adapters including a green tinted image, not carrying audio and others. Apple brand adapters are available at the UW Bookstore.
Note: Classroom Media Support does not provide adapters to your personal devices.
Collaborative Learning Classrooms
We have created several collaborative learning classrooms utilizing an advanced media system, flexible seating and writing surfaces. These spaces allow instructors and students to interact in ways beyond traditional lecture teaching.
- Educational Sciences 212
- Ingraham 115, 122, and 214
- Sterling Hall 2301, 2425, and 3425
- Van Vleck B107
Before using a Collaborative Learning Classroom please take the CLC tutorial, you will learn how to use all of the unique features these classrooms provide.
Check your passcode!
If you cannot remember your AV system passcode, or are unsure if you have a passcode, you can check your passcode here. You will need your UW NetID.
AV Open Houses
At the start of each semester we have several AV open houses at various times across campus. Please complete the online tutorial prior to attending the open house. Feel free to attend any session of your choosing.
These open houses are designed to be informal. You may arrive and leave whenever you like within the scheduled time. We will be there to answer questions, demonstrate procedures, test laptops and media, and distribute keys.
If you are unable to make an open house but need training, please contact us directly for training needs at 608-890-4900 or firstname.lastname@example.org .
Open Houses have concluded for the Spring 2022 term.
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